Sales Orders

A) Orders placed at this website are firm orders and may not be canceled.
B) All goods remain the property of Elkin Music International, Inc., until payment in full is received.
C) Claims must be made in writing within 30 days of invoice date.

Payments

Wholesale Clients
A) Established customers are supplied on open account with terms of 30 days net, subject to the account remaining in good standing.
B) Payment may be made by check in U.S. dollars drawn on a U.S. bank; by wire transfer (banking details will be provided upon request and a processing fee of $25.00 will be assessed); by postal money order; or by credit card (Visa, MasterCard, American Express).
C) Orders will be held pending payment of invoices 30+ days past due.
D) Late payments are subject to an annual interest rate of 18%.
E) Habitually late payments will necessitate a review of our terms of trade.
F) New wholesale customers are subject to credit verification before an open account is established.

Retail Clients
A) All website orders must be submitted with valid credit card information (Visa, MasterCard, American Express).
B) Credit cards will be charged at the time of invoicing/shipping.

Pricing

A) Suggested retail prices as reflected on our invoices are established by Elkin Music International.
B) Prices are subject to change without notice and may or may not be accurate where found on this website. If you are concerned about prices, please contact us prior to placing your order.

Discounts

General Discount Information
A) Wholesale customers receive the best available discount, subject to the account remaining in good standing.
B) Retail customers will receive a 10% discount on website orders for products which qualify for discounts. We are unable to offer a discount to retail customers for books on music.
C) Because of the extensive scope of products that we sell, it is impossible for us to provide a simple discount schedule. A general discount schedule follows, but there may be exceptions on certain items such as clothbound editions, archive copies, limited editions, etc. In rare instances, items are sold at a net cost. If you have questions or concerns about our discounts, please do not hesitate to contact us.
D) Discounts are based on the suggested retail price established by Elkin Music International.
E) Wholesale discounts vary according to publishers and according to the quantity-per-title.

Wholesale Discounts for Barenreiter, Breitkopf & Hartel, Bosworth, Brichtmark Music, Hofmeister, Lengnick, Partitura-Verlag, St. Francis Music, Thames Publishing, Zerboni, and Zimmermann-Frankfurt
A) 33% discount for fewer than 3 copies of the same item (fewer than 15 copies of choral octavos / choral scores).
B) 40% discount for 3+ copies of the same item (15+ copies of choral octavos / choral scores).
C) 33% on all full scores and orchestral instrumental material, regardless of quantity.

Wholesale Discounts for For Allans, Amadeus, Ashdown, Curwen, Doblinger, Fentone, Melos/Ricordi B.A., Musica Rara, Nova Music, Zanibon, and for the majority of other foreign publishers
a) 25% discount for fewer than 3 copies of the same item (fewer than 15 copies of choral octavos / choral scores).
b) 30% discount for 3+ copies of the same item (15+ copies of choral octavos / choral scores).
c) 25% discount on all full scores and orchestral instrumental material, regardless of quantity.

Other Wholesale Discounts
A) For most domestic publishers and for a few small, foreign publishers with whom we have limited contact, the maximum discount is 20% regardless of quantity.
B) Discounts on books on music vary according to publisher and quantity per title, with a discount break usually extended for 10+ copies on most titles. For the discount on a specific title, please do not hesitate to contact us.
C) Advertised special offers will be sold at an additional discount above the normal discount for those products.
D) We regret that we are unable to offer a discount on any order totaling less than $15.00 net.

Shipping

A) Unless otherwise requested by the customer, domestic shipments are insured and shipped by UPS Ground service, with charges based on published UPS rates, and with Elkin assuming responsibility for loss or damage in transit.
B) Unless otherwise requested, international shipments are insured and shipped via airmail post, with charges based on published USPS rates, and with Elkin assuming responsibility for loss or damage in transit.
C) Requests for shipment by uninsured, untraceable methods will be honored at the buyer's risk.
D) Sometimes an order cannot immediately be filled and shipped in its entirety, such as when the order may include both stock and non-stock items. Elkin has historically acted judiciously in determining whether more than one shipment is in the customer's best interest, taking into account both shipping costs and timely delivery. If you have a preference (i.e., ship items as they become available, or hold the order until it is complete), we are happy to accommodate your request as best we can.

Minimum Orders

A) Elkin does not assess a minimum order fee.
B) We regret that we are unable to offer a discount on any order totaling less than $15.00 net.
C) Because of the unfortunate practice of illegal photocopying, choral octavos and choral scores may be subject to a minimum quantity, depending on the publisher.

Backorders & Out of Stock Items

A) Backorders are titles not yet published or titles in reprint, with no known release date. Orders for such items will be acknowledged and canceled.
B) Although we maintain a large stock, we do occasionally run out of stock titles temporarily. Items which are temporarily out of stock will be supplied as quickly as possible.

Orders for Domestic Products

A) Domestic products other than those from the Brichtmark Music and St. Francis Music catalogs are not stocked at Elkin and must be obtained from the publishers, with delivery averaging about two to three weeks. Options for expedited delivery at additional cost are available. Contact us for more information.
B) Brichtmark Music and St. Francis Music publications are all in stock and available for immediate delivery.
C) Under no circumstances can orders for non-stock domestic titles be canceled.

Special Imports

A) Special imports are items which are not stock items but which will be supplied from abroad in a timely fashion, normally within four to six weeks. There is no additional charge for this service except when the customer requests expedited delivery. Costs for expedited delivery depend on various factors, including weight and the method of delivery. Elkin cannot guarantee delivery by any specific deadline. If you have questions about the cost or time-frame for delivery, please contact us to discuss your delivery options.
B) Certain items and certain publishers can be more difficult to supply than others and can potentially take weeks or months to arrive. In keeping with our mission of going "to the ends of the earth" for the music you need, we continue to try to obtain all special import titles for a period of up to six months or until we determine that the music is unavailable. We suggest that you contact us for a status report in the event any special import you have ordered has not arrived within eight weeks.
C) Under no circumstances can orders for special import titles be canceled.

Stock Orders & New Issues

A) Elkin does not offer nor require stock orders with special discounts and terms. However, wholesale customers are offered advantageous discounts on orders for three or more copies per title of most printed music products and ten or more copies per title of most books. For more information on discounts see DISCOUNTS SECTION above or contact us.
B) Elkin does not require new issue subscriptions to qualify for our best possible discounts. However, new issues from around the world are advertised regularly with promotional discount offers. See the New Products page of our website for the latest new products from Elkin.

Returns & Replacements

A) We regret that under no circumstances are we able to accept the return of goods correctly supplied to a firm order.
B) Although we make every attempt to fill orders correctly and expediently, mistakes are occasionally made. Goods supplied incorrectly by Elkin will be replaced with the correct item and with no additional shipping charges to the customer. When the cost of the correct item differs to that of the incorrect item, the appropriate credit or charge will be assessed accordingly.
C) Goods lost in transit or received in defective condition which compromises their use (i.e., missing pages, incorrectly collated pages, misprints, etc.) will be replaced as quickly as possible at no additional cost to the buyer if the shipment was insured. Slightly bent corners or other minor bends in printed music is not unusual, especially with items which have been imported from abroad, and these slight imperfections are not considered to be defects. Customers who request uninsured shipments are responsible for loss or damage in transit. (Please see SHIPPING SECTION above.)

Elkin Music Privacy Policy

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognizes the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?
When you visit this website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website-use information collected on an aggregate basis as you and others browse our website.

Personal Information You Choose to Provide

Account Information
When you place an order for any of our products or subscribe to our newsletters, you will provide us information about yourself. This may include your name, billing address, mailing address, email address, credit card information, and phone number.

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Website Use Information

Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

How We Use Information You Provide To Us

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts, improve our content and service offerings, and customize our site's content, layout, services, and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will never be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on our newsletter.

Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?
As you visit and browse our Website, the site uses cookies to differentiate you from other users. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as "traffic data" so that data (such as the web pages you request) can be sent to you.

Sharing and Selling Information

We never share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Verify Your Information?

You may request verification of all your personally identifiable information that we collect online and maintain securely in our database by emailing us at the usual address.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the public.

What About Other Websites Linked to Our Website?

We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Usually links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.

Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment To Data Security

Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Acquisition or Changes in Ownership

In the unlikely event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.